MSWDO
Municipal Social Welfare & Development Office
Social welfare programs, assistance, and support services for vulnerable sectors
Office
MSWDO
Location
Municipal Hall, 2nd Floor
Hours
8AM - 5PM (Mon-Fri)
Services
7 Services
MSWDO Services
Select a service to view the detailed process and requirements
Issuance of Social Case Study Report
For medical, educational, burial, and other assistance programs
Requirements
- Barangay Certificate of Indigency
- Valid ID of client/patient
- Medical Certificate/Abstract (for medical assistance)
- Hospital Bill/Statement of Account (for medical assistance)
- Death Certificate (for burial assistance)
- Funeral Contract (for burial assistance)
| Step | Activity | Fee | Duration | Personnel |
|---|---|---|---|---|
| 1 | Submit complete requirements to MSWDO | — | 5 minutes | Social Welfare Assistant |
| 2 | Interview and assessment of client | — | 15 minutes | Social Worker |
| 3 | Preparation of Social Case Study Report | — | 30 minutes | Social Worker |
| 4 | Review and approval by MSWDO Head | — | 10 minutes | MSWDO Head |
| 5 | Release of Social Case Study Report | Free | 5 minutes | Social Welfare Assistant |
Processing Information
- Total processing time: 1 hour 5 minutes
- Home visitation may be conducted for verification
- Please accomplish Client Feedback Form and drop at the designated suggestion box
Issuance of Certificate of Indigency
For indigent residents requiring certification for various purposes
Requirements
- Barangay Certificate of Indigency
- Valid ID
- 1x1 or 2x2 ID photo (2 copies)
| Step | Activity | Fee | Duration | Personnel |
|---|---|---|---|---|
| 1 | Submit requirements and fill out application form | — | 5 minutes | Social Welfare Assistant |
| 2 | Verification and assessment | — | 10 minutes | Social Worker |
| 3 | Preparation and signing of certificate | — | 10 minutes | MSWDO Head |
| 4 | Release of Certificate of Indigency | Free | 3 minutes | Social Welfare Assistant |
Processing Information
- Total processing time: 28 minutes
- Certificate is valid for specific purpose only
- Please accomplish Client Feedback Form and drop at the designated suggestion box
Assistance to Individuals in Crisis Situation (AICS)
Financial and material assistance for individuals and families in crisis
Requirements
- Barangay Certificate of Indigency
- Valid ID of client
- Medical Certificate/Hospital Bill (for medical assistance)
- Death Certificate and Funeral Contract (for burial assistance)
- School Registration/Enrollment Form (for educational assistance)
- Police Report/Incident Report (for victims of calamity/disaster)
| Step | Activity | Fee | Duration | Personnel |
|---|---|---|---|---|
| 1 | Submit complete requirements | — | 5 minutes | Social Welfare Assistant |
| 2 | Interview and assessment of client's situation | — | 20 minutes | Social Worker |
| 3 | Preparation of Social Case Study Report | — | 30 minutes | Social Worker |
| 4 | Evaluation and approval of assistance | — | 15 minutes | MSWDO Head |
| 5 | Release of financial/material assistance | Free | 10 minutes | Social Welfare Assistant |
Processing Information
- Total processing time: 1 hour 20 minutes
- Assistance amount depends on availability of funds and nature of crisis
- Home visitation may be conducted for verification
Assistance to Persons with Disability (PWD)
Services and assistance for persons with disabilities
Requirements for PWD ID
- Barangay Certificate
- Medical Certificate indicating type of disability
- 1x1 ID photo (2 copies)
- Valid ID of applicant or guardian
- Birth Certificate (photocopy)
| Step | Activity | Fee | Duration | Personnel |
|---|---|---|---|---|
| 1 | Submit requirements and fill out PWD application form | — | 10 minutes | PWD Focal Person |
| 2 | Assessment and verification of disability | — | 15 minutes | Social Worker |
| 3 | Encoding and processing of PWD ID | — | 20 minutes | PWD Focal Person |
| 4 | Approval and signing by MSWDO Head | — | 5 minutes | MSWDO Head |
| 5 | Release of PWD ID | Free | 5 minutes | PWD Focal Person |
Processing Information
- Total processing time: 55 minutes
- PWD ID is valid for 3 years
- PWD ID entitles holder to 20% discount on goods and services
Assistance to Senior Citizens
Services and programs for citizens 60 years old and above
Requirements for Senior Citizen ID
- Barangay Certificate
- Birth Certificate or any valid ID showing date of birth
- 1x1 ID photo (2 copies)
- Proof of residence in Agoo
| Step | Activity | Fee | Duration | Personnel |
|---|---|---|---|---|
| 1 | Submit requirements and fill out Senior Citizen application form | — | 10 minutes | OSCA Focal Person |
| 2 | Verification of age and residency | — | 10 minutes | OSCA Focal Person |
| 3 | Encoding and processing of Senior Citizen ID | — | 15 minutes | OSCA Focal Person |
| 4 | Approval and signing | — | 5 minutes | MSWDO Head |
| 5 | Release of Senior Citizen ID | Free | 5 minutes | OSCA Focal Person |
Processing Information
- Total processing time: 45 minutes
- Senior Citizen ID entitles holder to 20% discount and VAT exemption
- Social Pension available for indigent senior citizens (quarterly release)
Assistance to Women
Programs and services for women's welfare and protection
Services Available
- Solo Parent ID and benefits
- VAWC (Violence Against Women and Children) assistance
- Temporary shelter and protection
- Counseling and psychosocial support
- Livelihood assistance programs
- Legal assistance referral
| Step | Activity | Fee | Duration | Personnel |
|---|---|---|---|---|
| 1 | Report/seek assistance at MSWDO | — | 5 minutes | Social Welfare Assistant |
| 2 | Interview and assessment of situation | — | 30 minutes | Social Worker |
| 3 | Provision of immediate intervention/assistance | — | Varies | Social Worker |
| 4 | Referral to appropriate agencies (if needed) | Free | 15 minutes | MSWDO Head |
Processing Information
- Initial response time: 50 minutes
- VAWC cases are given priority and immediate attention
- All information is treated with strict confidentiality
Assistance to Children
Child welfare and protection services
Services Available
- Child abuse/neglect intervention
- Children in Conflict with the Law (CICL) assistance
- Foster care and adoption services
- Day care services
- Supplemental feeding program
- Educational assistance
| Step | Activity | Fee | Duration | Personnel |
|---|---|---|---|---|
| 1 | Report/referral received at MSWDO | — | 5 minutes | Social Welfare Assistant |
| 2 | Initial assessment and investigation | — | 30 minutes | Social Worker |
| 3 | Case conference and intervention planning | — | 1 hour | Social Worker MSWDO Head |
| 4 | Implementation of intervention/assistance | Free | Varies | Social Worker |
Processing Information
- Initial response time: 1 hour 35 minutes
- Child abuse cases are given immediate priority
- Coordination with PNP, DSWD, and other agencies as needed
Office Information
- MSWDO Office, 2nd Floor, Municipal Hall, Agoo, La Union
- Monday - Friday: 8:00 AM - 5:00 PM
- 0916 284 0885
Important Notes
- All services are FREE of charge
- Bring complete requirements to avoid delays
- Emergency cases are given priority
- All information is treated with confidentiality